FAQ

This FAQ page covers the most commonly asked questions about the OaklawnAnywhere.com service. If you have a question not covered on this page and wish to contact us for more information, our customer service department is available at 1-844-OAK BETS (1-844-625-2387) or click here for live help!

What Is OaklawnAnywhere.com?

How OaklawnAnywhere.com Works
Accounts and Wagering
International Wagering and Pools
Cost, Access, Security, and Support
Streaming Video Support

What is OaklawnAnywhere.com?

OaklawnAnywhere.com is a horse-wagering service dedicated to delivering the thrill and excitement of the racetrack through the convenience of the Web. From the latest odds and payouts, to handicapping information and track conditions, OaklawnAnywhere.com provides its members with all of the information they need to make a smart bet online. Members can place secure bets on a variety of tracks and see the results of the wager minutes after the race has been declared "official." No waiting, telephone calls or hassles. In addition, OaklawnAnywhere.com provides its members an easy way to check on their account and their winnings.


How much does the service cost?


We continue with our philosophy of No Fee Wagering for most services. Where there is a fee or restriction for services we attempt to offer a no-fee alternative that is easy to follow and set up. For instance:

  • There are no fees for placing a wager.

  • Free Money Transfers - We charge credit card processing fees but offer our free EZmoney service. It is free to set up and there are no fees to transfer funds in or out of your account.

  • We do not charge for live video or the video replay library. However, to give our regular customers or seasonal customers the best viewing experience we have implemented a policy that requires a nominal amount of account wagering activity.

  • We provide some Free Handicapping products from Brisnet.com that are marked in the handicapping section. Additional products with charges of $1 to $3 are available for download. When you wager on races at those tracks your account is refunded the cost of those products within one business day.

Read the appropriate FAQ section or EZmoney processing FAQs for details on these free services.

 

OaklawnAnywhere.com charges for deposits made with credit cards. The processing fee is $5.00 per transaction. There are no fees associated to the EZmoney system and it is free to set up.Cash advance services are available by calling our customer service department, but are subject to a Global Cash Access fee of 4.5%.


Are there any age restrictions on the OaklawnAnywhere.com system?


Yes. Only Arkansas residents 18 years of age or older may become members.

When is customer service available?

Customer service is available 1-844-OAK BETS (1-844-625-2387) seven days a week, open at 9:00 a.m. to closing, 12:00 a.m. (ET). There are shortened times on some holidays and announcements are made.
 

Day

Open

Close

Sunday

9:00 a.m.

12:00 a.m.

Monday

9:00 a.m.

12:00 a.m.

Tuesday

9:00 a.m.

12:00 a.m.

Wednesday

9:00 a.m.

12:00 a.m.

Thursday

9:00 a.m.

12:00 a.m.

Friday

9:00 a.m.

12:00 a.m.

Saturday

9:00 a.m.

12:00 a.m.

All Times are Eastern Time Zone.


The wagering line at (800) 494-7223 will remain open until the last race goes to post.


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How OaklawnAnywhere.com works


What do I need to do to place wagers?

Members of OaklawnAnywhere.com can place wagers after opening an account and having sufficient funds in their account to cover the wager.

How do I open an account with OaklawnAnywhere.com?

Complete the online application form and submit it for processing.

How long does it take to set up an account?

Once your application information is verified, your account is set up instantly. Once you make a deposit, your account is active and ready to wager.

Do you offer harness racing as well as thoroughbred racing?

Yes. Check our Schedule for available tracks.

Are current odds available, and how current are they?

Yes. Odds are broadcast directly from our member racetracks and updated every sixty (60) seconds.

What racing information is available?

Members can view basic track program information, weather and track conditions, late changes, real-time odds, and exotic probable payouts. OaklawnAnywhere.com has created partnerships with value-added data providers and handicapping software experts to offer a wide variety of handicapping information products.

Are past performances available online?

Yes. Past Performances may be purchased online for all available tracks for a reasonable fee. Check out the Handicapping Information section.

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Accounts and Wagering


When do wagers need to be placed?

Wagers can be placed up to post time. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

What types of wagers are accepted?

We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks' wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.

Are transactions confidential?

All wagers and transactions are completely confidential.

Does OaklawnAnywhere.com have a wager limit?

Yes, the limit is $1,000 per wager. However, you may make multiple wagers to exceed this amount. The total of multi-bets, such as boxes and wheels, may also exceed a total of $1,000. (For example if a user wagers $200 on a three-horse exacta box, then the total sum of the bet would be an allowable amount of $1,200.)

Which credit cards do you accept for deposits?

Currently, we are only able to accept MasterCard and Visa for online deposits, including those debit cards which carry one of these logos. If you wish to use a Discover Card to make a deposit, you may do so by calling our customer service department between 9:00am and 4:30pm Eastern Time at (866) 891-5100.

I know my card and credit limit are good, why am I being declined?

The most common reason for a credit card decline is that your issuing bank does not allow deposits to online wagering sites.

Another common reason is address verification. On the "Add More Funds" page, the fields will be automatically filled with your account information. If the address your credit card billing statement is mailed to is different, you will need to change the information in the fields to reflect your credit card billing address. You must also provide a valid and complete (yourname@aol.com for example) email address for online deposits. If your credit card is declined, we recommend using our FREE EZmoney deposit service.

Are my credit card deposit treated as cash advances, or purchases?

Our online credit card processing company treats all deposits as purchases, not cash advances. Your credit card issuing bank may classify your deposit differently and we cannot control the policies of credit card issuing banks. Cash Advance Deposits made by phone through our Customer Service Department are routed through a different processor, which may treat your deposit as a cash advance.

Can I access probable payouts?

You can access various probable payouts based on the track and the race.

Which pool does my money go into?

Your wager will be commingled into the appropriate pool of the host track.

How is my wagering dollar distributed?

Because all wagers are incorporated into the host track's wagering pools, the horsemen, the state and the racetracks share in the revenue.

How long after the race does it take for winnings to post to my account?

Your wager log update takes only a few minutes from the time the official race results are posted at the track.

Is there a minimum amount required to open an account?

There is no minimum deposit required to open an account. Some funding methods do have transaction minimums, however, once an initial deposit has been made, individuals may deposit any amount.

When/How do I know if my wager is accepted?

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. There is a Print button located on the confirmation screen if you wish to print the ticket for your records. If you do not receive a confirmation, do not re-submit your wager before checking the "Recall Today's Bets" screen, or contacting customer service. If you resubmit the wager or refresh your screen, you may duplicate your wager.

Is it possible to cancel wagers?

Yes, we do allow a limited amount of wager cancellations. If you wish to cancel a wager, you can "Recall Today's Bets" and cancel by clicking the "X" next to the available wagers.

What happens to my wager when a horse has been scratched that is part of my wager?

OaklawnAnywhere.com will provide refunds or assign other horses in accordance with the member track's policies for handling scratches.

Will I be able to see my wagering record?

You will be able to see the history of the current day's wagers by selecting "Recall Today's Bets" from either the "Manage Your Account Page" or the wagering screen. You can review your account history from the "Detailed Account History" screen.

Will I be able to see my balance online?

Your account balance is available online from either the "Manage Your Account Page" or the wagering screen.

What information is recorded in the wager log?

Your "Recall Today's Bets" screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss.

If I have a OaklawnAnywhere.com account can I still wager via telephone?

Yes, you may use the same account for both telephone and interactive wagering. To wager by telephone, call 1-800-494-RACE (7223). 

How are funds withdrawn from my wagering account?

You may withdraw funds either by check, or to your bank account that is registered with EZMoney.  For checks, OaklawnAnywhere.com will issue a check sent only to the account holder at the account address on file. You may request a check online by accessing the "Withdraw Funds" form from the "Manage Your Account" page.

With EZMoney, can I have my winnings transferred to my bank account?

Yes.  If you have an EZMoney account, funds withdrawn will be transferred to the bank account that you have registered with EZMoney.  It may take up to 3 to 5 business days for EZMoney transfers to clear your bank.

How do I dispute a miscalculation?

Call the OaklawnAnywhere.com Customer Service Department at 1-844-OAK BETS (1-844-625-2387) (this is a toll free call), and speak to a Customer Service Representative.

What information is OaklawnAnywhere.com required by law to give the IRS concerning account activity?

OaklawnAnywhere.com is required to report to the IRS (W2-G)all wagering transactions which return a payoff in excess of 300-1. OaklawnAnywhere.com will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total of identical bets exceeds $5,000.

Will there be any documentation for online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?

Yes, customers may download a "Detailed Account Activity" report for the calendar year, under the "Manage Your Account" page.

What happens if I forget my PASSWORD or PIN?

You may call a Customer Service Representative at 1-844-OAK BETS (1-844-625-2387) to have them reset your PASSWORD and/or PIN.

How do I close my account?

If you would like to close your account, please contact a Customer Service Representative at 1-844-OAK BETS (1-844-625-2387).
 

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Cost, Access, Security, Support

Is technical help available?

Please continue reading Frequently Asked Questions to see if your question is answered. If not, please call a Customer Service Representative at 1-844-OAK BETS (1-844-625-2387). Known compatibility issues will be discussed in this section.

Do you support dial up, cable modems and DSL?

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the OaklawnAnywhere.com service.

Do you support America Online?

Users of AOL should experience no difficulty using OaklawnAnywhere.com.

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the OaklawnAnywhere.com website. Most currently available browsers are acceptable.

What type of security does OaklawnAnywhere.com use?

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. OaklawnAnywhere.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Why don't I see the closed padlock in my browser indicating the site is secure?

Encryption keys are used to secure your transactions at OaklawnAnywhere.com. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

Is my personal account information secure?

All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes wagering information.

What protection do I have from others using my account?

Your PIN (personal identification number), PASSWORD and USERNAME protect your account.

What does my PIN do?

Your PIN is your personal security system, guarding your OaklawnAnywhere.com account information. You should be careful with it, and strictly limit access to it.

May I access my account from someplace other than my own computer? (I.e., work.)

Yes, you may access your OaklawnAnywhere.com account anywhere you have an Internet connection, your USERNAME and PASSWORD.

May my friends use my account?

Your PIN, PASSWORD and USERNAME protect your OaklawnAnywhere.com account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your PASSWORD and USERNAME. OaklawnAnywhere.com assumes all wagers made through a user's USERNAME, PASSWORD and/or PIN are authorized by the account holder.

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Streaming Video Support

I Receive An Error, "Video Access Restricted"

In order to maintain the highest video standards for active customers, new minimum wagering requirements were implemented on September 3, 2004 for watching live racing. The new policy is also liberal enough to give new customers an opportunity to explore the system. Customers who meet minimum requirements will continue to have unrestricted access to live racing video, the minimum requirements are:

  • $50 wagered during the last 5 days of access to the video.

  • or $50 wagered during the previous 5 calendar days.

  • or $100 wagered during the previous 30 calendar days.

  • or $600 wagered during the previous 90 calendar days.

  • or $5,000 wagered during the previous 360 calendar days.

Players who meet the minimum requirements will not see any changes. For occasional visitors who do not meet the minimum requirements, a notice will appear with instructions to restore viewing privileges.
I'm having trouble seeing the streaming video, can you help?

Channels one through 16 offer our new streaming video that is higher quality and automatically adjusts to the speed of your internet connection. These channels require Windows Media Player version 7 or higher. If it is not already installed on your computer, Windows Media Player is available for FREE from the Microsoft website.

If you are experiencing "server busy" error messages, the most likely cause is the number of users trying to access our video streams at the same time. In some instances, attempting to re-connect will solve the problem. If you are experiencing picture freezes or re-buffering, you should check your Internet connection speeds. Manually setting your connection speed (especially in Windows Media 9) can sometimes help. Your connection speed can be found in the Tools>Options>Performance tab of Windows Media Player.

If you are using pop-up blocking software, you will need to disable it prior to viewing the video.

Users with dial-up connections to the internet may only receive live audio, depending upon network traffic and your actual connection speed.

Macintosh users with the Macintosh version of Windows Media Player 7 are now also able to view the new video streams.
Click here if you receive an error, "Video Access Restricted."
I've checked all the above and still receive no video?
Open Media Player, select Tools, then select Options. Under File Types. Click on "Select ALL", click Apply, then hit OK. Close Media Player and Restart Computer

Can I set the system for a higher quality video stream using residential cable modem or DSL?

We have reports that some customers had decreasing bandwidth speed for video. The following procedure worked to correct the problem. Open Media Player, go to Tools, then to Options. Click on the tab for Network. Uncheck UDP, hit Apply, and then select OK. In order for the changes to take place you must reboot the computer.

Can I tweak the settings on Windows XP to help prevent freezes?

Buffering may continue due to the need for the amount of video coming in. This will generate a response going back to the source advising of the connection, slowing down and freezing the video as the communications are going on.
A fix on the connection speed has shown good results. On the desktop or from the start menu, right click on Network Connections. Then right click on LAN or High Speed Internet; click on "Properties"; "General" tab; "Configure Network Connection/card"; "Advance" button; and change the "Flow Control Settings" from "Generate & Respond" to "off".

Are the racing videos in real time?

The live racing videos are fed into the system with no delays. However, because the technology requires a series of encoding and decoding for Internet delivery there may be a slight delay experienced. We review new technologies as they come to market and currently have one of the fastest delivery systems in racing.

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